PRIVACY POLICY
Last update: 01/03/2024
Welcome to Hadramawt Kitchen Online Store. Our website is fully managed and operated by the team at Hadramawt Kitchen, where our foremost commitment lies in safeguarding the privacy and security of our patrons and website visitors. We undertake these measures not only for safety and training purposes but also to enhance the services we offer you. At Hadramawt Kitchen, we believe in keeping our customers well-informed and empowered regarding the use and handling of their personal information, underscoring our deep respect for data privacy and security as detailed in this policy.
- Your Personal Information
Your personal information is collected when you engage with our services in various ways – be it through subscribing to a service, placing an order, purchasing a gift voucher, using our online services, interacting with us via social media, clicking on our advertisements on this or partner websites, requesting information or assistance, providing feedback, commenting on our blogs, participating in events, competitions, promotions, signing up for offers, participating in research or surveys. By engaging with our services, you consent to the processing of your personal data in accordance with this privacy policy. Additionally, we may receive information about you from our headquarters and third-party partners with whom we have business affiliations.
- Your Privacy Assurance
We encourage our customers and site visitors to regularly review this page for updates on privacy practices in adherence to evolving laws and regulations. Except as necessary to provide services to you (such as shipping your order or conducting credit and security checks), we will not share your information with third parties without your explicit permission.
All necessary details for processing credit card transactions (such as card number, expiry date, and security code) are securely transmitted to our banking partners and fraud monitoring team via encrypted protocols, ensuring no unauthorized third-party access. Hadramawt Kitchen Online Store does not store or directly view this information. Stored payment details are exclusively shared with our payment processors and are not disclosed to other third parties, being used solely to facilitate your orders through our secure systems.
We implement robust security measures to mitigate the risk of unauthorized access or data breaches that could compromise our clients’ personal security. We recommend that our customers use computers equipped with up-to-date security software and connect to the internet via reliable providers.
- Consent to Use Personal Information
The information we collect may include your name, email, phone numbers, home and delivery addresses, payment information, browsing and shopping activities, preferences, access durations, the URL you came from, cell IDs, and other location data, content you share with us, date of birth, password, security answers, and any other details you choose to provide.
- Application of Your Information
Your data may be shared with Hadramawt Kitchen Sdn Bhd affiliates for business purposes as outlined in their privacy policies. This includes use for financial analysis, strategic planning, customer segmentation, product sourcing, marketing campaign targeting, content creation, product development, and for providing personalized marketing across various channels with your express consent.
We may collaborate with third-party partners to gather or share your information for delivering requested products or services and for interest-based advertising. Your data could also be disclosed to processing firms, advertising intermediaries, fraud prevention agencies, regulatory bodies, or law enforcement agencies under legal requests or for data analysis purposes that do not personally identify you.
- Communication & Marketing Preferences
Following a purchase, we may send you updates on our latest offers and exclusive deals via email, post, or phone. Subscription to Hadramawt Kitchen Online Store grants you the option to opt-out of receiving marketing communications from us and selected partners. You can manage your preferences in your account settings or unsubscribe through the links provided in our communications. For direct marketing opt-outs, contact our Customer Care at info@hadramawt-kitchen.my.
- Cookies
Our website uses cookies to enhance your browsing experience. These small files are stored on your device to remember your preferences. You have the option to adjust your browser settings to decline cookies.
- Website Analytics
We gather aggregate data about website traffic and usage to inform our services and may share these statistics with third parties without including personal identifying information. This data is collected through cookies and embedded codes, providing insights into visitor behaviors and preferences.
- Managing Your Personal Information
You have the right to review and update your personal details through our online services. Should you find any discrepancies in the information we hold, you can adjust in the “My Account” section after logging in. For any changes or deletions not possible online, please reach out to us at info@hadramawt-kitchen.my.
- Protecting Your Personal Information
We are dedicated to keeping your personal information secure, employing technology and security measures designed to protect against unauthorized access. We adhere to the principles of the Personal Data Protection Act to ensure the integrity and privacy of your data.
By engaging with Hadramawt Kitchen website, you acknowledge and accept our commitment to your privacy as outlined in this policy. We take our responsibility to protect your personal information seriously, employing both organizational and technical measures to safeguard it against unauthorized access, use, or disclosure.
Your trust in us is paramount, and we strive to maintain the highest standards of privacy and security. We welcome your feedback and questions on our privacy practices and encourage you to contact us if you have any concerns or need clarification on how we handle your personal information.
For further information or to discuss any aspect of our privacy policy, please don’t hesitate to reach out to our customer care team at info@hadramawt-kitchen.my. Our team is dedicated to assisting you and ensuring your experience with Hadramawt Kitchen Online Store is secure, respectful of your privacy, and aligned with your expectations.
Thank you for choosing Hadramawt Kitchen services. We value your business and are committed to protecting your privacy as part of our dedication to providing you with exceptional service and quality products.
Hadramawt Kitchen SDN BHD
Address: 314, Jln Ampang, Kampung Berembang, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Email: info@hadramawt-kitchen.my
Phone: 019-242 8841